Researchers are increasingly recognizing the importance of human aspects in software
development. Because qualitative methods are used to explore human behavior in‐depth …

The sooner disruptive emergent behaviors are detected, the sooner preventive measures
can be taken to ensure the resilience of business processes execution. Therefore …

Robotic process automation (RPA) is a popular process automation technology that
leverages software to play the function of humans when employing graphical user …

The venue of new technologies such as autonomous vehicles implies the design not only of
the product but also of services related to it. These systems are known as Product Service …

Currently, constant innovations in service-oriented architectures lead to extending the Cloud
services with promising solutions such as Fog computing. As the Cloud-Fog environment …

Resumo The Systems of Systems area has received more attention due to the growing
demand from society and organizations for more integrated and complex services. As a …

Abstract Industry 4.0 (I4. 0) implementation is a hot topic among manufacturing
organizations to reach smart factory status and integrate a fully connected ecosystem …

Background Long-term care (LTC) services are a professional service-driven (PSD) system;
to deliver appropriate care services to residents, health care providers first need to collect …

Crises response systems form the majority of today's complex systems; they generate
situations characterized by harmful consequence, low probability, and short decision time …

Abstract Systems of systems (SoS) are a set of independent systems that are constantly
evolving. These systems cooperate in order to achieve a common goal, known as an SoS …