Networked service value constellations, consisting of enterprises and customers working
together to jointly provide a commercial service, can be analyzed from different modeling …

Modern e-services are provided by networks of collaborating businesses. However,
collaborators, and even customers, don't always behave as expected or agreed upon, and …

Coordination processes are business processes that involve independent profit-and-loss
responsible business actors who collectively provide something of value to a customer …

Modern e-service providers rely on service innovation to stay relevant. Once a new service
package is designed, implementation-specific aspects such as value (co-) creation and …

As more aspects of life transition to the digital domain, computer systems become
increasingly complex but also more social. But assessing a socio-technical system is no …

Every year, e-service providers report losses of billions of dollars due to fraud. Despite their
huge efforts in implementing sophisticated fraud detection systems on top of their e-services …

Tool Support for Value Modeling and Risk Analysis of e-Services⋆ Page 1 Tool Support for
Value Modeling and Risk Analysis of e-Services⋆ Roel Wieringa1,3, Jaap Gordijn1,2, and …

The development of Information and Communication Technology (ICT) produces a variety of
services. The lifecycle of those services are varied, short or long, depending on the …

The goal of WP3, quantitative analysis tools, is to devise algorithms that are able to compute
the security properties of the socio-technical security models developed in WP1, using …