During the last few years, the interest in performance measurement increased within the
healthcare sector. Due to the COVID-19 pandemic, healthcare systems needed to boost …

The community and home-based elderly care service system has been proved an effective
pattern to mitigate the elderly care dilemma under the background of accelerating aging in …

In hospital management, performance measurement is of vital importance for improving
healthcare service quality. The performance of a healthcare organization is often influenced …

Purpose Meeting the patients' requirements as customers of the health care sector is
crucially important as a social responsibility. According to the resource constraints, only an …

The main purpose of this study is to explore the application of the balanced scorecard (BSC)
to service performance measurements of medical institutions using the analytic hierarchy …

Purpose The paper identifies the antecedents and consequences of integrated supply chain
performance (ISCP) in healthcare systems. Design/methodology/approach Based on a …

Purpose This paper aims to formulate COVID-19 benchmarks that international
nongovernmental organizations (INGOs) have considered to recover from the sudden …

Recent research on management control and performance measurement and management
(PMM) points towards a concern to provide suitable systems in nonprofit organizations …

Purpose Recent literature has highlighted the importance of quality and governance in
supply networks. Usually, the relationships between the actors are complex, comprising both …

This study identifies the factors affecting volunteer retention and engagement. A dearth of
research has focused on volunteering for not-for-profit organisations. These organisations …