This article provides a systematic literature review of the hospitality, leisure, tourism,
business, and management literature on luxury hospitality. We use a data-driven …

This study aims to provide a holistic and comprehensive picture of the current state of luxury
tourism research. In order to do so, 119 articles published between 2004-2019 were …

The advent of the “sharing economy” challenges not only the business of hotel industry but
also the theories and models based on the conventional hotel industry. A key dimension of …

In order to understand the pivotal attributes of luxury hotel service in Malaysia, this study
analyses big data in the form of online reviews, as available in TripAdvisor. The content …

Customers' online reviews play an important role in generating electronic word of mouth;
these reviews serve as an online communication tool that highly influences consumers' …

With the rapid development of information technology, platform-facilitated collaborative
consumption has recently become attractive to consumers. A comparative study of …

Purpose This paper aims to bridge the extended reality framework and the luxury hospitality
literature by providing insights into how immersive technologies using artificial intelligence …

With the rapid development of information technology, customers not only shop online—they
also post reviews on social media. This user-generated content (UGC) can be useful to …

Purpose This study aims to draw on customer experience theory to shed light on how hotel
in-room amenities foster customer experience, which continues to form brand attitude and …

Do customer online reviews truly reflect the determinants of customer overall satisfaction
with hotels? Using a text mining approach: latent semantic analysis and a text regression …