Electronic word of mouth in tourism and hospitality consumer behaviour: state of the art

S Pourfakhimi, T Duncan, WJL Coetzee - Tourism Review, 2020‏ - emerald.com
Purpose Despite its volume, the academic research on the impact of electronic word of
mouth (eWOM) on tourism and hospitality consumer behaviour is fragmented and largely …

Hotels that most rely on Booking. com–online travel agencies (OTAs) and hotel distribution channels

E Martin-Fuentes, JP Mellinas - Tourism Review, 2018‏ - emerald.com
Purpose The purpose of this paper is to know which hotels mostly rely on Booking. com,
investigating the level of presence on Booking. com around the world by country, hotel size …

A retrospective view of electronic word-of-mouth in hospitality and tourism management

SW Litvin, RE Goldsmith, B Pan - International Journal of …, 2018‏ - emerald.com
Purpose The purpose of this paper is to review the impact electronic word-of-mouth (eWOM)
has had on the hospitality and tourism industry and discuss the changes that will affect its …

[HTML][HTML] Impact of the rating system on sentiment and tone of voice: A Booking. com and TripAdvisor comparison study

P Rita, R Ramos, MT Borges-Tiago… - International Journal of …, 2022‏ - Elsevier
Online reviews have bridged the gap between traditional word-of-mouth and viral
communication, influencing peer's decision processes. Analyzing tourists' online reviews …

The impact of online reputation on hotel profitability

SC Anagnostopoulou, D Buhalis… - International Journal of …, 2020‏ - emerald.com
Purpose The purpose of this study is to quantify the impact of online customer reputation on
financial profitability. Design/methodology/approach Online reputation is captured by …

Key attributes of Muslim-friendly hotels' service quality: voices from booking. com

H Arasli, MB Saydam, T Gunay, K Jafari - Journal of Islamic Marketing, 2023‏ - emerald.com
Purpose On a global scale, the Muslim-friendly hospitality business has intensified hotel
competition. Given the paucity of research on the important service quality characteristics of …

Identifying the attributes of consumer experience in Michelin-starred restaurants: a text-mining analysis of online customer reviews

R Barrera-Barrera - British Food Journal, 2023‏ - emerald.com
Purpose The main goal of this paper is to identify the attributes of consumer experience in
Michelin-starred restaurants and to estimate their effects on restaurant ratings …

Environmental innovation practices and operational performance: The joint effects of management accounting and control systems and environmental training

J Gomez-Conde, RJ Lunkes, FS Rosa - Accounting, Auditing & …, 2019‏ - emerald.com
Purpose The purpose of this paper is to analyze the effect of management accounting and
control systems (MACS) on environmental innovation practices and operational …

Effects of the Booking. com rating system: Bringing hotel class into the picture

MM Mariani, M Borghi - Tourism Management, 2018‏ - Elsevier
The purpose of this study is to continue the discussion initiated by Mellinas et al.(2015,
2016) on the effects of the Booking. com rating system and more widely on the use of the …

Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry

R Sann, PC Lai - International Journal of Hospitality Management, 2020‏ - Elsevier
Online complaints have become increasingly influential on the purchasing behavior of
customers in recent years. In an effort analyze large quantities of textual complaints and …