Abstract Representation theory proposes that the basic purpose of an information system
(IS) is to faithfully represent certain real-world phenomena, allowing users to reason about …

Many business process modeling techniques have been proposed over the last decades,
creating a demand for theory to assist in the comparison and evaluation of these techniques …

Flexibility has emerged as an important requirement in the design of business processes.
Research on process flexibility, however, has traditionally been focused on the intrinsic …

The objective of adopting quality standards such as ISO 9000 series is to help companies
develop and maintain supply chain processes that meet certain performance metrics, such …

Business processes entail a large number of decisions that affect their business
performance. The criteria used in these decisions are not always formally specified and …

The priorities that stakeholders associate with requirements may vary from stakeholder to
stakeholder and from one situation to the next. Differing priorities, in turn, imply different …

The digitalization of human society continues at a relentless rate. However, to develop
modern information technologies, the increasing complexity of the real-world must be …

Purpose–The purpose of this paper is to describe the state of logistics performance
measurement in corporations based in the USA. Design/methodology/approach–A …

Traditional information systems struggle with the requirement to provide flexibility and
process support while still enforcing some degree of control. Accordingly, adaptive Process …

Purpose–Financial information about costs and return on investments are of key importance
to strategic decision making but also in the context of process improvement or business …