The present research aims to examine the conceptual structure of balanced scorecard
(BSC) research from its inception (1992) to the end of 2020. After a review of the BSC …

Human resource management (HRM) in public organizations managed based on a
balanced scorecard requires a different narrative on the map of strategic goals than in …

This paper, presents the case of the South African Revenue Service (SARS), whose
strategic planning reflects features of the balanced scorecard (BSC) approach. The strategic …

The Balanced Scorecard (BSC) is an instrument used for intervention and strategic
management that promotes Organization Development and Change (ODC). The BSC has …

The last ten years have seen a plethora of organisational studies related to nonprofit
organisations (NPOs). Regarding performance measures, the initial approach of NPOs is to …

In today's digital age, businesses are tasked with adapting to rapidly advancing technology.
This transformation is far from simple, with many companies facing difficulties navigating …

This article addresses the complex challenges that public organizations face in designing,
implementing, and evaluating their strategies, where public interest and regulatory …

Purpose Using the BSC as the starting point, the purpose of this paper is to present a theory
on nonprofit performance management and describes how an overall performance index …

Purpose The purpose of this paper is to propose a quantitative methodology for setting
targets in the framework of Balanced Scorecard (BSC) in order to achieve vision and goals …

Objetivo: Identificar iniciativas para o alinhamento estratégico de uma empresa comercial
do segmento de utilidades, a partir do Balanced Scorecard. Metodologia: Realizou-se uma …