[HTML][HTML] Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
MM Mariani, N Hashemi, J Wirtz - Journal of Business Research, 2023 - Elsevier
Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …
map out research in this field, we conducted a systematic literature review (SLR) of …
Understanding the user satisfaction and loyalty of customer service chatbots
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …
application, potentially increasin customer service efficiency while reducing costs. However …
Expert thinking with generative chatbots.
Artificial intelligence (AI)-driven generative chatbots can produce large quantities of text
instantly across a range of domains, using authoritative tones that create the perception of …
instantly across a range of domains, using authoritative tones that create the perception of …
How social anxiety leads to problematic use of conversational AI: the roles of loneliness, rumination, and mind perception
The growing prevalence of conversational artificial intelligence (CAI), digital agents that talk
and respond socially to users, has increased the likelihood of over-dependency on this new …
and respond socially to users, has increased the likelihood of over-dependency on this new …
Social bots and the spread of disinformation in social media: the challenges of artificial intelligence
Artificial intelligence (AI) is creating a revolution in business and society at large, as well as
challenges for organizations. AI‐powered social bots can sense, think and act on social …
challenges for organizations. AI‐powered social bots can sense, think and act on social …
Dual humanness and trust in conversational AI: A person-centered approach
P Hu, Y Lu - Computers in Human Behavior, 2021 - Elsevier
Abstract Conversational Artificial Intelligence (AI) is digital agents that interact with users by
natural language. To advance the understanding of trust in conversational AI, this study …
natural language. To advance the understanding of trust in conversational AI, this study …
Overview of dialogue robot competition 2023
We have held dialogue robot competitions in 2020 and 2022 to compare the performances
of interactive robots using an android that closely resembles a human. In 2023, the third …
of interactive robots using an android that closely resembles a human. In 2023, the third …
[HTML][HTML] Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
This study examines the impact of rapport with chatbots on electronic word of mouth (e-
WOM), in the first phase, by considering several antecedents including anthropomorphism …
WOM), in the first phase, by considering several antecedents including anthropomorphism …
Design of a competition specifically for spoken dialogue with a humanoid robot
Many dialogue system competitions have been held on, but no competition has been
organized specifically for spoken dialogue with humanoid robots. As the first ever such …
organized specifically for spoken dialogue with humanoid robots. As the first ever such …
Predictive engagement: An efficient metric for automatic evaluation of open-domain dialogue systems
User engagement is a critical metric for evaluating the quality of open-domain dialogue
systems. Prior work has focused on conversation-level engagement by using heuristically …
systems. Prior work has focused on conversation-level engagement by using heuristically …