A text mining approach to explore factors influencing consumer intention to use metaverse platform services: insights from online customer reviews

V Kumari, PK Bala, S Chakraborty - Journal of Retailing and Consumer …, 2024‏ - Elsevier
Metaverse technology has recreated real-world surroundings into a virtual setting that has
caught the attention of many consumers and brands. Metaverse platforms are facilitating …

Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products

H Qin, Z **e, C Ding, J Wang, Y Xu - Journal of Retailing and Consumer …, 2024‏ - Elsevier
Anthropomorphism has been recognized as a powerful marketing tool that imbues products
with life, enhancing the feeling of aliveness for consumers. Despite the popularity of …

[HTML][HTML] User Experience and Usability of Voice User Interfaces: A Systematic Literature Review

AM Deshmukh, R Chalmeta - Information, 2024‏ - mdpi.com
As voice user interfaces (VUIs) rapidly transform the landscape of human–computer
interaction, their potential to revolutionize user engagement is becoming increasingly …

Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews

S Shashank, RK Behera - Journal of Retailing and Consumer Services, 2024‏ - Elsevier
The rapid growth of e-commerce has transformed the way female customers shop for
clothing, with an endless number of options available at their fingertips. Online reviews and …

[HTML][HTML] Drivers and outcomes of a shopper-retailer's app relationship

AKA Farha, K El Hedhli, I Alnawas, H Zourrig… - Journal of Retailing and …, 2024‏ - Elsevier
Drawing on the theory of consumption values, consumer-brand relationship paradigm and
“lovemark” notion, the reported research offers insights into the role of retail apps in …

From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework

RK Ray, A Singh - Journal of Retailing and Consumer Services, 2025‏ - Elsevier
In the current landscape, smartwatches have gained popularity as wearable devices thanks
to their fitness tracking and health monitoring capabilities. However, the abundance of …

A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs

X Zhao, Z Huang - Journal of Retailing and Consumer Services, 2024‏ - Elsevier
Anti-cold drugs prove effective in alleviating cold symptoms and minimizing complications. In
recent years, there has been a growing tendency among the public to purchase these drugs …

Predicting determinants influencing user satisfaction with mental health app: An explainable machine learning approach based on unstructured data

AP Darko, CO Antwi, K Adjei, B Zhang, J Ren - Expert Systems with …, 2024‏ - Elsevier
In the contemporary digital landscape, the rising concern for mental health has sparked a
surge in the use of mental health apps (MHAs) as accessible tools for addressing …

Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN

S Bellary, PK Bala, S Chakraborty - Journal of Retailing and Consumer …, 2024‏ - Elsevier
Amidst the digital revolution, consumer wellness services have been transformed by the
proliferation of health and fitness apps (HFAs). Leveraging the information systems …

Disentangling composite influences of social connectivity and system interactivity on continuance intention in mobile short video applications: The pivotal moderation …

H Pang, Y Ruan - Journal of Retailing and Consumer Services, 2024‏ - Elsevier
The expeditious proliferation of wireless network technology has caused the widespread
integration of mobile short video apps into our daily routines, offering unprecedented …