The increased competitive academic environment pushes higher institutions to improve their
service quality for meeting the market demands. It is thus necessary to assess the factors …

In a context of increasing competition and financial difficulties for higher education
institutions, alumni loyalty is a key factor for survival and success. This study tests a model …

Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …

ABSTRACT Higher Education Institutions face a highly competitive climate nowadays. Thus,
these institutions need to increase their market orientation and, a key factor, stakeholders' …

Stress during doctoral study is common; however, its presence is of concern to students as it
has a deleterious impact on well-being and performance, and to the university which has a …

Research highlights the influence of service quality, institutional reputation, student
satisfaction in building student loyalty. Quantitative approach was used with a survey …

Perceived service quality in higher education and its antecedents have been one of the
significant issues worldwide. Despite being studied over decades, service quality (SQ) …

Amidst a fierce competition within the global banking industry, the issue of retaining existing
loyal customers and attracting new customers has been a focus for Islamic banks worldwide …

This study aims to develop student loyalty models as well as implement and refine student
loyalty models in Private Islamic Religion Universities in Medan City. This study included an …

Purpose–Thepurposeofthispaperistoexaminewhether…, environment, facilities, student
expectations, internationalization, services, financial support and perceived value have …