Purpose The purpose of this paper is to summarize previous research findings of the
relationship between reputation and sustainability at the firm level. Design/methodology …

Purpose The surging entrance of new mobile payment merchants into the growing market
has prompted the need for an in-depth understanding of loyalty formation to retain …

The homogenization of the banking segment has made it difficult for banking institutions to
practice the quality of services that are needed in order to retain consumers. Thus, these …

Purpose This paper aims to address the need for a more in-depth empirical investigation of
exploring the link between the adoption of corporate social responsibility (CSR) practices …

COVID-19 is a viral disease also comprehended as a coronavirus pandemic that has
compelled the world to revisit business strategies to encounter COVID-19 challenges. Over …

Increased support from customers for Islamic financial services is very important to create
resilience and competitiveness in the Islamic banking industry. By highlighting certain social …

Facing immense competition, retailers across the globe are experiencing reduction in their
customer loyalty. This decreasing trend is even more observable in the superstore retailing …

Understanding passenger loyalty to public transit is important because it is a major
determinant of urban and transport sustainability. An integrated framework to investigate …

Many studies have analyzed the relationship between service quality, satisfaction and
behavioral intentions or loyalty in the field of public transport. Yet despite growing interest …

Purpose In recent years, the business of container lines has faced severe challenges such
as overcapacity and low profitability. To survive in such a competitive market, container lines …