Healthcare systems are essential service organizations for citizens. However, the increasing
demand for healthcare provisions and limited resources are challenging the public …

In response to emergent challenges, lean philosophy became one of the most common
approaches implemented in healthcare operations. Although lean has been widely …

Purpose The impact of the COVID-19 pandemic on healthcare operations has raised
questions about the applicability and capacity of the lean approach to respond to critical …

Purpose This study investigates how a hospital can increase the flow of patients through its
emergency department by using benchmarking and process improvement techniques …

Purpose The study tests the relationships between continuous improvement (CI) and clinical
practices (CP) with perceived operational performance in Australian and New Zealand (NZ) …

Background: The Emergency Department (ED) plays vital roles in delivering emergency
services for various clinical conditions. ED is required to provide health services even under …

This quantitative study served to explore the relationship between leader-member exchange
(LMX) and resistance to change (RTC) among healthcare workers. It was aimed to …

Engaging employees during crises is an important issue in the nonprofit sector, where
resource limitations constrain leaders' options. Leaders of small assistance nonprofits are …

Purpose In Wales (United Kingdom (UK)), a programme known as the emergency
department quality and delivery framework (EDQDF) was launched in 2018 with the purpose …

The growth of the elderly population and the increased longevity, imply the need for studies
that are concerned with healthy aging and quality of life for the elderly people. Since falls are …