Purpose Various dimensions of healthcare service quality were used and discussed in
literature across the globe. This study presents an updated meaningful review of the …

Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Globalisation has brought up a competitive competition in all sectors. Accomplishment gain
in the competition is determined by probability and effective feedback towards every …

Background Providing services to patients according to their expectations and needs is
necessary for the success of an organization in order to remain in the competitive market …

Objectives Providing high service quality is one of the main functions of health systems.
Measuring service quality is the basic prerequisite for improving quality. The aim of this …

Purpose The purpose of this paper is to explore dimensions of perceived service quality in
hospitals and to develop a conceptual framework showing relationship between hospital …

Purpose The purpose of this paper is to clarify how enablers of quality management can
secure the satisfaction and loyalty of patients through increasing service quality in hospitals …

Purpose The purpose of this study is to investigate the links between lean, service quality
expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD) …

This paper attempts to measure patients' perceptions of the quality of services in public and
private healthcare centers in Turkey. The main aim was to examine the impact of the …

Introduction Key performance indicators are essential navigation tools for hospitals. They
provide managers with valid information enabling them to identify institutional strengths and …