C2C transactions make up an important part of electronic commerce in emerging markets. A
C2C platform has a better chance of sustaining profitability when customers are generally …

Despite the fact that there is a plethora of research regarding the mobile phone feature
preferences, there appears to be lack of research regarding the relationship between the …

This study describes how consumer dissatisfaction, aggravated by inefficient after-sales
service and the perception of injustice, leads the consumer to desire retaliation. The central …

Complaint behaviours are the key to the competition in an online market when service
quality is a major concern of consumers. An understanding of complaint intentions can …

This study investigates complaint behaviour as a function of post-satisfaction behaviour
stemming from perceptions of justice and security. Grounded in social exchange theory, we …

The poultry business is the largest private sector employer and contributes 25% to Nigeria's
agricultural gross domestic product. The process of capturing poultry business performance …

The cell phone is a ubiquitous communication device. The data provided by the International
Telecommunication Union (2014a) indicate that global cellular subscriptions per 100 …

Adapun buku ini terdiri dari sebelas bab, yaitu bab 1 tentang Konsep Kepuasan Konsumen,
bab 2 tentang Faktor-Faktor Kepuasan Konsumen, bab 3 tentang Konsep Kepuasan …

Customer satisfaction in banking is on the decline, with some reports showing that 70% of
customers leave because of poor service. The purpose of this correlational study was to …

By learning to select better, well-informed candidates for the challenging frontline roles in
the hospitality industry and learning to provide personal and professional, physical …