Disasters are usually managed through a four-phase cycle including mitigation,
preparedness, response and recovery. The first two phases happen before a disaster and …

A new generation of healthcare operations management (HOM) scholars is studying timely
healthcare topics (eg, organization design, design of delivery, and organ transplantation) …

During the response phase of an emergency, decision makers manage processes that save
lives, protect infrastructure and contain evolving threats. In this paper, we undertake a …

Abstract Service systems often feature multiple classes of customers with different service
needs and multiple pools of servers with different skillsets. How to efficiently match …

Service systems are typically limited resource environments where scarce capacity is
reserved for the most urgent customers. However, there has been a growing interest in the …

Upon arrival at emergency departments (EDs), patients are classified into different triage
levels indicating their urgency. Using data from a large hospital in Canada, we find that …

Robot‐assisted surgery is a major advancement in minimally invasive surgical care delivery.
It allows surgeons to gain additional dexterity, improved precision in surgical tasks …

Rationing of healthcare resources is a challenging decision that policy makers and
providers may be forced to make during a pandemic, natural disaster, or mass casualty …

This paper studies a canonical general scheduling model that captures the fundamental
trade-off between processing jobs and performing diagnostics (testing). In particular, testing …

Problem definition: We study customer-centric privacy management in service systems.
Academic/practical relevance: We explore the consequences of extended control over …