The interplay of morality, emotional labor, and customer injustice: How salesperson experiences shape job satisfaction

OS Itani, CB Gabler, A Kalra, KA Bakeshloo… - Industrial Marketing …, 2025‏ - Elsevier
Despite the significant role emotions play in business-to-business (B2B) sales transactions,
the impact of salesperson emotional labor on well-being, specifically job satisfaction, has …

Influence of sales force automation on salesperson performance: A study of interpersonal and intrapersonal mediators

R Franck, M Dampérat - Recherche et Applications en …, 2022‏ - journals.sagepub.com
This article investigates the influence of the use of sales force automation (SFA) on the
performance of business-to-business (B2B) salespersons, given its growing importance and …

International industrial selling: Demands, resources, and burnout

RL Matthews, BN Rutherford - Journal of Business-to-Business …, 2022‏ - Taylor & Francis
Purpose The purpose of this study is to examine the impact of job demands and resources
on international salesperson burnout. While general salesperson job demands are known …

Burned out on the road: Burnout's impact on job satisfaction among road warriors

BN Rutherford, SC Ambrose… - Journal of Personal …, 2023‏ - Taylor & Francis
This study examines relationships between the dimensions of burnout and aspects of job
satisfaction among road warrior salespeople. Considering the heavy costs associated with …

The negative effects of travel friction among road warrior salespeople

SC Ambrose, BP Waguespack… - Journal of Air Transport …, 2021‏ - Elsevier
Dubbed as road warriors in the popular press, there is a select group of business traveling
dealmakers that take at least four trips by commercial airline and stay in hotels at least thirty …

Influence of sales support technologies on salesperson performance: A study of interpersonal and intrapersonal mediators

R Franck, M Dampérat - Recherche et Applications en Marketing …, 2023‏ - shs.hal.science
This paper investigates the influence of the use of sales enablement technologies on the
performance of the B2B salesperson, due to their growing importance and discussed effects …

Influence des technologies d'aide à la vente sur les performances du commercial: étude des médiateurs interpersonnels et intrapersonnels

R Franck, M Dampérat - Recherche et Applications en …, 2022‏ - journals.sagepub.com
Résumé Cet article étudie l'influence de l'utilisation des technologies d'aide à la vente sur
les performances du commercial en B2B, en raison de leur importance grandissante et de …

Administración de fuerza de ventas y publicidad de la empresa televisiva CFTV, Chimbote 2022

ML Alvarez Cabanillas - 2022‏ - alicia.concytec.gob.pe
El objetivo de esta investigación fue determinar la relación entre la administración de fuerza
de ventas y la publicidad de la empresa televisiva CFTV aplicando el tipo de investigación …