Service design research has recently undergone a systemic turn, transitioning from the aim
of improving user experiences toward catalyzing service system transformation. This …

Turbulences in organisational environments, especially due to major crises and disruptive
events, force organisations to innovate, applying imagination, intuition, improvisation, etc …

The purpose of the preliminary experimental research is to study the following two research
questions to investigate service innovation:(1) We study the concept of service design from …

Service design has been an emerging transdisciplinary field that includes product, system,
and social science, since the term was first introduced to academic research in the early …

Integrating the prescriptive and linear approach of NSD with the non-linear approach of
service design can enhance value cocreation orientation in service innovation. Then, the …

The climate crisis and other global challenges make it clear that not only are new value
cocreation practices (VCPs) needed, but some current VCPs must be discontinued. Prior …

Cities provide a privileged context for observing environmental, social, political, and
economic changes. They offer great opportunities for experimentation, often becoming …

Social structures are increasingly becoming subject matters of design, because considered
integral to service design, akin to interfaces, physical elements, and spaces. The paper …

Both service design and service innovation scholars are embracing a more systemic
understanding of the outcomes and processes underpinning design and innovation in the …

With the increasing phenomenon of governments adopting design approaches, their one-
size-fits-all kind of training or blind adoption without the understanding of their current …