Quality function deployment (QFD) is a customer-driven product development tool used to
convert customer requirements into engineering characteristics to maximize customer …

Quality enhancement in the hospitality industry can lead to satisfied customers, increase the
number of visitors and positively affect the GDP of countries. This paper proposes a hybrid …

In an effort to address the inherent deficiencies of traditional Kano model and quality
function deployment (QFD), this paper proposes an improved Kano model named as …

New product development is an important innovation that should be done to meet
consumers' new trends. This paper is prominent as it discusses new product development …

A product-service system (PSS) has many engineering characteristics (ECs), their design is
a critical work in PSS planning, which has an important influence on the cost and quality of …

Accurate assessment of engineering characteristics in the design phase is vital for complex
products because it can effectively determine the orientation of subsequent design practice …

A sustainable supply chain (SSC) is vital for company's sustainability success, so it is
imperative to identify and prioritize SSC's design requirements (DRs) for better SSC …

This paper presents a novel approach to forecasting the success of a newly launched
service in tourism by using a hybrid intelligence system called the Adaptive Neuro Fuzzy …

The focus of this paper is on the prioritization of customer requirements (CRs) in the quality
function deployment (QFD) process. There are numerous techniques for this task, which are …

Product planning, as typically the first phase of quality function deployment, involves
identifying customer requirements and translating them into technical requirements …