Conversational agents (CAs) have come a long way from their first appearance in the 1960s
to today's generative models. Continuous technological advancements such as statistical …

The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …

Virtual influencers have become increasingly prevalent because of technological
advancements and the fact that they offer benefits similar to human influencers. Studies …

As virtual agents become prevalent in many domains, virtual influencers have gone live on
social media platforms, integrating human networks and interacting with users. Building on …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

There has been a recent surge of interest in social chatbots, and human–chatbot
relationships (HCRs) are becoming more prevalent, but little knowledge exists on how …

Purpose This study presents one of the earliest empirical investigations on how brand
chatbots' anthropomorphic design and social presence communication strategies may …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

Andreas Hepp takes an integrative look at one of the biggest questions in media and
communications research: how digital media is changing society. Often, such questions are …

Social chatbots have become more advanced, paving the way for human–chatbot
relationships (HCRs). Although this phenomenon has already received some research …