The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

This study aims to analyze the improvement of the operational performance of Indonesia's
Soekarno-Hatta Airport train through service quality which is mediated by train passenger …

This study investigates whether different combinations of service quality dimensions affect
customer satisfaction. The study uses an extension of SERVQUAL with dimensions specific …

Many studies have analyzed the relationship between service quality, satisfaction and
behavioral intentions or loyalty in the field of public transport. Yet despite growing interest …

Managing service quality is vital to retain customer satisfaction and augment revenues for
any business organization. Often it is difficult to assess service quality due to lack of …

As considered one of the most important sustainable transportation, the development of
urban rail transit has been thriving over the last decade, especially in the densely populated …

This research aims to know and analyze the direct and indirect impacts of service quality
and ticket price policy on trust and also its impact on the passenger loyalty of Soekarno …

A key aspect to take into consideration when develo** indices to evaluate transit service
quality is to determine how much weight passengers give to each attribute when making a …

The daily requirements and needs imposed on the executors of logistics services imply the
need for a higher level of quality. In this, the proper execution of all sustainability processes …

Increasing the use of public transport is one of the most convenient strategies for alleviating
the problems resulting from the excessive use of the private car in most metropolitan areas …