A growing body of research explores emoji, which are visual symbols in computer mediated
communication (CMC). In the 20 years since the first set of emoji was released, research on …

In this study, we conduct a systematic review of the theories and empirical research findings
related to the use of emoticons, emoji, and stickers in computer-mediated communication …

Purpose Chatbot users' communication experience with disembodied conversational agents
was compared with instant messaging (IM) users' communication experience with human …

This research investigates the impact of using emojis (ie, the pleading-face emoji) on
customer forgiveness in relation to handling complaints on social media. Specifically, this …

In a digitally empowered business world, a growing number of family businesses are
leveraging the use of chatbots in an attempt to improve customer experience. This research …

In recent years, advertisers have increasingly been using emoji in their promotional
communications. However, little is known about how consumers might react to the use of …

Abstract Electronic Mediated Communication (EMC) has become highly prevalent in our
daily lives. Many of the communication formats used in EMC are text-based (eg, instant …

Artificially intelligent (AI) agents increasingly occupy roles once served by humans in
computer-mediated communication (CMC). Technological affordances like emoji give …

The use of emoticons and emoji is increasingly popular across a variety of new platforms of
online communication. They have also become popular as stimulus materials in scientific …

During the COVID-19 pandemic, colleges and universities resorted to emergency online
learning, which has significant implications for the future of online education. However, our …