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The brief introduction to organizational citizenship behaviors and counterproductive work behaviors: a literature review
This paper presents a literature review on the topic of organizational performance. The study
conceptualizes the overall performance of the organization as comprising of organizational …
conceptualizes the overall performance of the organization as comprising of organizational …
A systematic literature review on organizational citizenship behavior: Conceptualization, antecedents, and future research directions
This review study investigated two main questions on organizational citizenship behavior:
first, how is OCB conceptualized in management studies? And the second question is, what …
first, how is OCB conceptualized in management studies? And the second question is, what …
A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory
Purpose Different from the previous organizational citizenship behavior (OCB) literature, this
study aims to propose an OCB-O (organizational citizenship behavior toward organizations) …
study aims to propose an OCB-O (organizational citizenship behavior toward organizations) …
Islamic Work Ethics-Based Organizational Citizenship Behavior to Improve the Job Satisfaction and Organizational Commitment of Higher Education Lecturers in …
Problems of organizational citizenship behavior among academics, especially lecturers, are
something relevant in the study of the quality of an organization. The purpose of this study is …
something relevant in the study of the quality of an organization. The purpose of this study is …
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
H Kim, H Qu - International Journal of Hospitality Management, 2020 - Elsevier
This study aims to investigate the consequences of customer-employee exchage at work
based on the social exchange theory. Moreover, it is to understand how the social exchange …
based on the social exchange theory. Moreover, it is to understand how the social exchange …
Effect of green human resource management on green psychological climate and environmental green behavior of hotel employees: The moderator roles of …
This article reports the findings of how green human resource management (GHRM)
practices can influence the perceptions of hotel employees regarding their organizations' …
practices can influence the perceptions of hotel employees regarding their organizations' …
Industry as contexts or theory? A systematic and meta-analysis of status and directions of organizational citizenship behaviors in hospitality
Owing to the service-oriented nature of hospitality organizations, organizational citizenship
behavior (OCB) has drawn increasing attention from hospitality researchers over the last two …
behavior (OCB) has drawn increasing attention from hospitality researchers over the last two …
Can positive social contact encourage residents' community citizenship behavior? The role of personal benefit, sympathetic understanding, and place identity
Identified as an increasingly pivotal aspect, the benevolent extra-role characteristic of
community citizenship behavior contributes to destination development efficiency and social …
community citizenship behavior contributes to destination development efficiency and social …
Reenergizing through angel customers: cross-cultural validation of customer-driven employee citizenship behavior
This study proposes and examines the role server-friendly customers play in the customer-
employee exchange stage of service encounters, and how customer-employee exchange …
employee exchange stage of service encounters, and how customer-employee exchange …
Inspiring good soldiers cross-culturally through the lens of the theory of planned behavior—which works best, norms or behavioral control?
Despite the growing popularity of organizational citizenship behavior (OCB) in hospitality, no
significant studies have examined OCB through the lens of the theory of planned behavior …
significant studies have examined OCB through the lens of the theory of planned behavior …