Continuous Improvement initiatives put in place the necessary elements to allow an
organisation to identify and implement improvements on an ongoing basis. Structured …

The systems approach, or systems thinking, has been intimately connected with the
development of OR and management science initially through the work of founders such as …

Purpose Given the challenges that Industry 4.0 poses, the purpose of this paper is to
propose a comprehensive assessment model suitable for evaluating small-and medium-size …

To facilitate the implementation of lean production, practitioners and researchers have
suggested an array of critical success factors (CSFs). However, despite a broad consensus …

Our study examines the state of qualitative case studies in operations management. Five
main, operations management journals are included for their impact on the field. They are in …

Case research has consistently been one of the most powerful research methods in OM,
particularly in the development of new theory. To cope with the growing frequency and …

As operations management (OM) best practices have become mature, research on practices
has begun to shift its interest from the justification of the value of those practices to the …

Six Sigma has been gaining momentum in industry; however, academics have conducted
little research on this emerging phenomenon. Understanding Six Sigma first requires …

Although much has been written about TQM, little attention has been paid to the potential
effects of contextual factors on TQM and TQM–performance relationships. The use of …

Quality management (QM) has become an all-pervasive management philosophy, finding its
way into most sectors of today's business society. After the initial hype and enthusiasm, it is …