This article reviews the New Public Management (NPM) literature in central and eastern
Europe (CEE) with the aim of assessing whether reforms have 'worked'. Increasingly …

This article reviews the New Public Man-agement (NPM) literature in Central and Eastern
Europe, looking particularly at reforms in Estonia, Hungary and Romania. It fnds that …

The aim of this article is to identify and assess the development of ISO 9001 Quality
Management System applications in Polish local government institutions in the years 1999 …

The aim of the research conducted as part of the presented article is to present the
expectations of seniors in terms of service in local government units and the resulting needs …

In the past three decades, total quality management (TQM) has been appreciated as
“fundamental modality in view to improve the activity in the public and private sectors”(Boyne …

In its first part, the paper discusses implications of definitions of modern public administration
for current administrative practices. The role of evaluation as an inevitable part of all …

Evropski upravni prostor je skupek standardov, ki so se konec devetdesetih let 20. stoletja
zaradi potreb širitve Evropske unije razvili kot neformalni acquis communautaire na …

3.4. 1 Princip spolehlivosti a předpověditelnosti a zásada rule of law
____________________________ 27 3.4. 2 Princip otevřenosti a průhlednosti …

One of the main concerns in contemporary public administration theory and practice is the
question of governance's quality. This article concentrates on quality governance issue in …

Anotace Cílem této bakalářské práce bylo identifikovat kritéria spokojenosti zákazníků s
kurýrními službami. Práce je rozdělena na dvě části, teoretickou a praktickou. V teoretické …