Purpose The purpose of this paper is to gauge the health-care services from a patient's
perspective in five private hospitals in the Syrian capital Damascus. Design/methodology …

Purpose This paper aims to epistemologically extend and explore the present theories from
prior research conducted in the area of responsiveness. Furthermore, it determines to …

Aim The attitudes and behaviours of nursing staff are critical to determine patients'
satisfaction and to have a competitive advantage for any healthcare organization. This study …

Purpose Recent literature on healthcare quality demands more contextualized and patient-
perspective research, as models from developed countries are not suitable for develo** …

This research is primarily focused on the issues of customer loyalty in the healthcare
industry, particularly from the perspective of public hospitals in China. The research …

The primary objective of the current study was to establish and authenticate a conceptual
framework that combines the correlation between customer orientation, service quality …

Customers' satisfaction is one of the most important indicators to identify the hotel sector's
service quality level. The study's main purpose was to measure the impact of service quality …

Background This study explores the effects and influence paths of service quality, brand
image, perceived value, and service satisfaction on outpatients' loyalty to China's private …

The skills of a good nurse manager, the quality and quantity of human resources, and the
development of human resources to face changes both the internal and external …

The role of hospitableness in hedonic service settings has been subject to considerable
theoretical and empirical investigation; however, its role in utilitarian service settings (eg …