Purpose The purpose of this paper is to outline the evolution of research on airport service
quality and measurement index of passenger satisfaction to explore opportunities for future …

This study, by integrating the perspectives of sociological, psychological, and service
marketing and management, all of which affect the passenger experience, proposes a …

Airports have evolved into key business centers in the last four decades, serving a variety of
business models in addition to providing transportation infrastructure. Additionally, service …

The purpose of this study is to discover the public's general perceptions of robots as frontline
employees in the hotel industry based on YouTube online reviews. This study applied data …

In the present study, the use of the internet to promote Halal cuisines and culinary tourism is
compared and contrasted through content analysis method of investigation of the national …

This study investigates customer satisfaction through aspect-level sentiment analysis and
visual analytics. We collected and examined the flight reviews on TripAdvisor from January …

This study investigates appropriate attributes—physical environment, outcome, and
interactional quality—to measure users' satisfaction that influences airport users' satisfaction …

This research aims to determine the relationship between the quality of airline service
attributes and overall satisfaction. Although a number of relevant studies have reported a …

Fully revised and updated to consider recent developments in the industry, the sixth edition
of Managing Airports: An International Perspective provides comprehensive and cutting …

The objective of this paper is twofold. First, to identify service quality dimensions related to
airports. Second, to examine the effects of those dimensions on passenger's overall …