This research contributes to customer satisfaction knowledge with regard to accommodation
in South Africa whose star grading differs. A multi-group analysis and an importance …

This study is to identify the positive association of food quality, restaurant service quality,
physical environment quality, and customer satisfaction with revisit intention of customers at …

This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

The purpose of this study is to identify the dimensions of experiential quality and investigate
the relationships among experiential quality, experiential value (emotional value and …

This study aims at identifying the dimensions of experiential quality and investigating the
interrelationships among experiential quality, experiential value, experiential satisfaction …

Purpose Loyalty has become the most important strategic aim in the hotel industry. The
purpose of this paper is to obtain an empirical understanding of loyalty in the Kuala Lumpur …

Managing customer satisfaction (CS) by adapting to market changes is essential for
achieving customer loyalty. This study analyzes the asymmetric relationship between …

This study aims at identifying the dimensions of experiential quality and examining the
interrelationships among experiential quality, perceived value, heritage image, experiential …

Pakistan holds an important geographical status, but extremism and sabotage have severely
damaged the tourism industry. In the present study, we examined the impact of destination …