Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …

This paper aims to gain insights into how heritage destinations have adopted innovative
technologies (eg, AI, immersive technology, 3D technology, big data) into their daily …

This paper investigates the major implications of blockchain technology for operations
management (OM) with a focus on the decision-making processes in supply chain …

Platforms in the peer-to-peer sharing economy | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search Platforms in the …

The international growth of medical tourism requires hospital operators to adopt effective
marketing practices to ensure survival and competitiveness. Although there is a burgeoning …

This study contributes to literature on luxury in the sharing economy by holistically
examining new forms of luxury consumption which includes on-demand and the product …

Purpose The market for luxury is growing rapidly. While there is a significant body of
literature on luxury goods, academic research has largely ignored luxury services. The …

Many services are difficult to understand and communicate, and as a result, difficult to
position, differentiate, and sell. While important, understanding services as well-defined …

Despite the call in literature, the masstige brands in the service industry remain unexplored
exposing an important literature gap. This study employed the masstige theory to explore …

Purpose This paper aims to draw on the sociocultural dimensions of food luxury
consumption as a new theoretical foundation to explore the consumers' perceptions of …