This research, aims to analyse the EFQM 2020 Model, supported by a literature review and
content analysis, to identify its theoretical foundations and the more relevant novelties …

Micro, small and medium-sized enterprises (MSMEs) play a large role in different
economies; hence the relevance of research on the factors that may leverage MSMEs …

Purpose The purpose of this study is to investigate the perceived effects between soft
management practices, employee behaviours and the implementation of digital …

Quality management (QM) has shown an impressive ability to update and evolve. The
purpose of this paper is to highlight themes that have been identified as vital and important …

Embarking on the digital transformation journey has become vital in order to pursue
competitive differentiation in a fast-changing business environment. Digital transformation …

This paper takes the dynamic capability (DC) theory as a theoretical perspective to
investigate empirically the role of the internal dimensional view of quality management (QM) …

Purpose The purpose is to understand how the role of quality functions might evolve amidst
digitalisation and an increased focus on services. This study focuses on customer feedback …

From its inception, the field of quality management (QM) has been characterised by practice-
driven development. Although QM has reached maturity as a field of research based on …

The quality concept has developed over many generations. The purpose of this article is to
review and describe how the quality movement developed through four sequential …

Purpose The purpose of this paper is to examine the relationship between quality
ambidexterity (QAMB), competitive strategies (cost leadership, differentiation, and focus) …