The COVID-19 pandemic gravely affected the travel industry, with many changes in terms of
customers' attitudes and behavior. Since people had limited ability to visit far-away …

Abstract In 2011, Business Horizons published the 'social media honeycomb'paper to help
managers and scholars understand what was, then, a new form of media, its various …

This study aimed to identify the interaction actors, experiences, and results of tourists during
their travels. Latent Dirichlet Allocation theme analysis was used to identify different themes …

The question of how to build meaningful relationships between customers and service
brands has received considerable attention. Yet the academic literature has largely focused …

This study underlines customers' value to contemporary theme parks in terms of customer
citizenship behavior (CCB). Considering the frequency of customer-to-customer interaction …

This study investigates how expectations, locus attribution and disappointment determine
co** behaviors when tourists encounter a negative vacation experience. Drawing upon …

When women travel together, the social identity of the members creates group harmony, but
disagreements over travel arrangements create intragroup conflict. This study draws on the …

Customer-to-customer interaction (CCI) is a term that potentially refers to a vast range of
phenomena and it has been used in diverse ways by different authors (Nicholls, 2020) …

Guided by interaction ritual chains theory, this research assesses the relationship of
ritualized host-tourist interactions on sense of belonging and storytelling intentions, using …

Increasing competition in healthcare services, it is imperative that physicians and family-care
practitioners seek ways to attract and retain patients. Building relationships with existing …