A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
H Shin - International Journal of Contemporary Hospitality …, 2022 - emerald.com
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …
management (HTM), the purpose of this study is to identify a research agenda by conducting …
A systematic review of artificial intelligence and robots in value co-creation: current status and future research avenues
V Kaartemo, A Helkkula - Journal of Creating Value, 2018 - journals.sagepub.com
As artificial intelligence (AI) and robots are increasingly taking place in practical service
solutions, it is necessary to understand technology in value co-creation. We conducted a …
solutions, it is necessary to understand technology in value co-creation. We conducted a …
Value creation in the public service ecosystem: An integrative framework
This article develops the concept of the “public service ecosystem” across four levels—the
institutional, service, individual, and beliefs levels. It does this by integrating service …
institutional, service, individual, and beliefs levels. It does this by integrating service …
Beyond co‐production: Value creation and public services
This paper argues for the need to go beyond appreciating co‐production as a stand‐alone
process. Rather it offers a holistic model of value creation for public services, by integrating …
process. Rather it offers a holistic model of value creation for public services, by integrating …
[BOOK][B] Public service logic: Creating value for public service users, citizens, and society through public service delivery
S Osborne - 2020 - taylorfrancis.com
This book is based upon and extends the theoretical and empirical work of the author over
the last decade. It integrates material deriving from his previous conceptual and empirical …
the last decade. It integrates material deriving from his previous conceptual and empirical …
Service-dominant logic: foundations and applications
Service-dominant (SD) logic, a service-centered orientation that reframes the purpose and
process of economic exchange, has developed over the last 15 years into a metatheoretical …
process of economic exchange, has developed over the last 15 years into a metatheoretical …
Legitimacy processes and trajectories of co-prosumption services: insights from coworking spaces
RB Bouncken, V Tiberius - Journal of Service Research, 2023 - journals.sagepub.com
Our study applies legitimacy theorizing to service research, zooming in on co-prosumption
service business models, which reside on significant direct contacts among provider-actors …
service business models, which reside on significant direct contacts among provider-actors …
Value co-destruction: a conceptual review and future research agenda
The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …
interactive roles in the service exchange has emerged as a focal theme of interest among …
Service-dominant logic: A review and assessment
The emergence and evolution of service-dominant (SD) logic (Vargo and Lusch 2004a) has
drawn increasing attention toward the integration of resources, especially intangible and …
drawn increasing attention toward the integration of resources, especially intangible and …
Driving consumer value co-creation and purchase intention by social media advertising value
Social media advertisement (ad) is a growing phenomenon designed to reach and engage
customers. However, despite their continued adoption, less remains known regarding the …
customers. However, despite their continued adoption, less remains known regarding the …