Introduction Narratives of negative patient experiences expressed in complaints can help
health care professionals reflect on their practices. Aims To synthesise evidence from …

Background With the integration of quality improvement (QI) into competency-based models
of physician training, there is an increasing requirement for medical students and residents …

Background The practice of compassion in healthcare leads to better patient and clinician
outcomes. However, compassion in healthcare is increasingly lacking, and the rates of …

Objective To identify challenges and pragmatic strategies for improving diagnostic safety at
an organizational level using concepts from learning health systems Methods We …

Background Patient complaints are associated with adverse events and malpractice claims
but underused in patient safety improvement. Objective To systematically evaluate the use of …

ABSTRACT Introduction The Chronic Care Model (CCM), the Expanded Chronic Care
Model (ECCM) and the eHealth Enhanced Chronic Care Model (eCCM) focus on how …

Background Healthcare complaints are grievances that may be indicative of some system
failures, individual failings, or a combination of both. Moreover, the experience of making a …

Purpose Patient feedback plays a significant role in hospital service improvement. However,
how to encourage patient feedback that can guide hospital service improvement is still being …

Background UK veterinary practitioners are reported to be fearful of client complaints, but
their experiences have not been formally captured. Understanding how complaints impact …

Objectives Explore what 'good'patient and family involvement in healthcare adverse event
reviews may involve. Design Data was collected using semi-structured telephone interviews …