Digital transformation has become a buzzword that is permeating multiple fields, including
public administration and management. However, it is unclear what is transformational and …

The urbanization problems we face may be alleviated using innovative digital technology.
However, employing these technologies entails the risk of creating new urban problems …

Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve
the management of internal activities and the delivery of public services. However, realizing …

We are living in turbulent times, with the threats of COVID-19 and related social conflicts.
Digital transformation is not an option but a necessity for governments to respond to these …

Artificial Intelligence (AI) has the potential to improve public governance, but the use of AI in
public organizations remains limited. In this qualitative study, we explore how public …

Over the past century, conscientiousness has become seen as the preeminent trait for
predicting performance. This consensus is due in part to these employees' ability to work …

In this paper, we propose a conceptual framework composed of a number of e-government,
implementation and evaluation-oriented variables, with which we jointly analyze chatbots …

This paper examines how users of anthropomorphised artificially intelligent (AI) agents,
which possess capabilities to mimic humanlike behaviour, relate psychologically to such …

Artificial intelligence algorithms are increasingly adopted as decisional aides by public
bodies, with the promise of overcoming biases of human decision-makers. At the same time …

Digital technologies are used in various local government activities. Adopting suitable digital
technology strategies could enhance service efficiency, effectiveness, and accountability …