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The impact of chatbot conversational skill on engagement and perceived humanness
RM Schuetzler, GM Grimes… - Journal of Management …, 2020 - Taylor & Francis
Conversational agents (CAs)—frequently operationalized as chatbots—are computer
systems that leverage natural language processing to engage in conversations with human …
systems that leverage natural language processing to engage in conversations with human …
[HTML][HTML] Self-guided web-based interventions: sco** review on user needs and the potential of embodied conversational agents to address them
MR Scholten, SM Kelders… - Journal of medical …, 2017 - jmir.org
Background: Web-based mental health interventions have evolved from innovative
prototypes to evidence-based and clinically applied solutions for mental diseases such as …
prototypes to evidence-based and clinically applied solutions for mental diseases such as …
[HTML][HTML] The avatar will see you now: Support from a virtual human provides socio-emotional benefits
When people are in emotional distress, they often seek support. Virtual humans may provide
unique and complementary benefits to human support provision, given that virtual humans …
unique and complementary benefits to human support provision, given that virtual humans …
I can help you change! an empathic virtual agent delivers behavior change health interventions
We discuss our approach to develo** a novel modality for the computer-delivery of Brief
Motivational Interventions (BMIs) for behavior change in the form of a personalized On …
Motivational Interventions (BMIs) for behavior change in the form of a personalized On …
“It doesn't matter what you are!” Explaining social effects of agents and avatars
Empirical studies have repeatedly shown that autonomous artificial entities, so-called
embodied conversational agents, elicit social behavior on the part of the human interlocutor …
embodied conversational agents, elicit social behavior on the part of the human interlocutor …
The promise and peril of interactive embodied agents for studying non-verbal communication: a machine learning perspective
J Gratch - … Transactions of the Royal Society B, 2023 - royalsocietypublishing.org
In face-to-face interactions, parties rapidly react and adapt to each other's words,
movements and expressions. Any science of face-to-face interaction must develop …
movements and expressions. Any science of face-to-face interaction must develop …
Examining the use of nonverbal communication in virtual agents
Virtual agents are systems that add a social dimension to computing, often featuring not only
natural language input but also an embodiment or avatar. This allows them to take on a …
natural language input but also an embodiment or avatar. This allows them to take on a …
A probabilistic multimodal approach for predicting listener backchannels
During face-to-face interactions, listeners use backchannel feedback such as head nods as
a signal to the speaker that the communication is working and that they should continue …
a signal to the speaker that the communication is working and that they should continue …
First impressions in human--agent virtual encounters
In greeting encounters, first impressions of personality and attitude are quickly formed and
might determine important relational decisions, such as the likelihood and frequency of …
might determine important relational decisions, such as the likelihood and frequency of …
Social scripts and expectancy violations: Evaluating communication with human or AI chatbot interactants
Z Lew, JB Walther - Media Psychology, 2023 - Taylor & Francis
As artificial intelligence (AI) agents like chatbots play larger roles in daily life, questions arise
regarding how people evaluate their communication. Perspectives applying communication …
regarding how people evaluate their communication. Perspectives applying communication …