The impact of chatbot conversational skill on engagement and perceived humanness

RM Schuetzler, GM Grimes… - Journal of Management …, 2020 - Taylor & Francis
Conversational agents (CAs)—frequently operationalized as chatbots—are computer
systems that leverage natural language processing to engage in conversations with human …

[HTML][HTML] Self-guided web-based interventions: sco** review on user needs and the potential of embodied conversational agents to address them

MR Scholten, SM Kelders… - Journal of medical …, 2017 - jmir.org
Background: Web-based mental health interventions have evolved from innovative
prototypes to evidence-based and clinically applied solutions for mental diseases such as …

[HTML][HTML] The avatar will see you now: Support from a virtual human provides socio-emotional benefits

LS Pauw, DA Sauter, GA van Kleef, GM Lucas… - Computers in Human …, 2022 - Elsevier
When people are in emotional distress, they often seek support. Virtual humans may provide
unique and complementary benefits to human support provision, given that virtual humans …

I can help you change! an empathic virtual agent delivers behavior change health interventions

C Lisetti, R Amini, U Yasavur, N Rishe - ACM Transactions on …, 2013 - dl.acm.org
We discuss our approach to develo** a novel modality for the computer-delivery of Brief
Motivational Interventions (BMIs) for behavior change in the form of a personalized On …

“It doesn't matter what you are!” Explaining social effects of agents and avatars

AM Von der Pütten, NC Krämer, J Gratch… - Computers in Human …, 2010 - Elsevier
Empirical studies have repeatedly shown that autonomous artificial entities, so-called
embodied conversational agents, elicit social behavior on the part of the human interlocutor …

The promise and peril of interactive embodied agents for studying non-verbal communication: a machine learning perspective

J Gratch - … Transactions of the Royal Society B, 2023 - royalsocietypublishing.org
In face-to-face interactions, parties rapidly react and adapt to each other's words,
movements and expressions. Any science of face-to-face interaction must develop …

Examining the use of nonverbal communication in virtual agents

I Wang, J Ruiz - International Journal of Human–Computer …, 2021 - Taylor & Francis
Virtual agents are systems that add a social dimension to computing, often featuring not only
natural language input but also an embodiment or avatar. This allows them to take on a …

A probabilistic multimodal approach for predicting listener backchannels

LP Morency, I de Kok, J Gratch - Autonomous agents and multi-agent …, 2010 - Springer
During face-to-face interactions, listeners use backchannel feedback such as head nods as
a signal to the speaker that the communication is working and that they should continue …

First impressions in human--agent virtual encounters

A Cafaro, HH Vilhjálmsson, T Bickmore - ACM Transactions on …, 2016 - dl.acm.org
In greeting encounters, first impressions of personality and attitude are quickly formed and
might determine important relational decisions, such as the likelihood and frequency of …

Social scripts and expectancy violations: Evaluating communication with human or AI chatbot interactants

Z Lew, JB Walther - Media Psychology, 2023 - Taylor & Francis
As artificial intelligence (AI) agents like chatbots play larger roles in daily life, questions arise
regarding how people evaluate their communication. Perspectives applying communication …