Purpose Sustainable customer relationship management (SCRM) is a combination of
business strategy, customer-oriented business processes and computer systems that seeks …

Green Lean Six Sigma has emerged in the Industry 4.0 era as a business strategy
contributing to the circular economy by adopting the 3R concept, ie, reduce, reuse, and …

The point of departure for this study is the understanding of customer relationship
management (CRM) as a set of technological solutions key for efficient business …

Although various initiatives have been undertaken by the universities worldwide to ensure
that their campus operates sustainably, there are emergent barriers that pose serious …

This paper investigates the barriers that hinder the implementation of lean manufacturing in
wood and furniture industries as the adoption of this philosophy in such industries is not …

As wood and furniture industries have little knowledge of the implementation of lean
manufacturing particularly in emerging economies, the purpose of this study is to analytically …

Universities are at the forefront of develo** future human capital, but require new strategic
approaches to succeed. The present paper discusses the issues concerning the student …

Customer relationship management (CRM) has become a critical strategy for higher
education institutions (HEIs) to enhance student engagement, institutional efficiency, and …

Students' grades can affect their future studies at university. The COVID-19 situation has
resulted in a greater amount of online teaching, in which teachers and learners rarely …

Considering the lack of research for the Chinese consumer expectations and the
sustainable approach of P2P accommodation industry, this study examines the interactions …