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A TCCM-Based Review of Consumer Behaviour Towards Digital Voice Assistants and Future Research Agenda
H Chahal, M Mahajan - International Journal of Human–Computer …, 2024 - Taylor & Francis
Abstract This Systematic Literature Review explores the evolving landscape of consumer
behaviour towards DVAs using the TCCM (Theory-Context-Characteristics-Methodology) …
behaviour towards DVAs using the TCCM (Theory-Context-Characteristics-Methodology) …
The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product Recommendations
Voice Assistants (VAs) can assist users in various everyday tasks, but many users are
reluctant to rely on VAs for intricate tasks like online shop**. This study aims to examine …
reluctant to rely on VAs for intricate tasks like online shop**. This study aims to examine …
Exploring Chinese passenger switching intentions toward airline self-service technology from a push–pull–mooring perspective
JC Lee - Kybernetes, 2024 - emerald.com
Purpose Airline self-service technology (SST) has attracted attention from both the academic
and aviation sectors. As the use of SST can reduce airlines' operating costs, investigating …
and aviation sectors. As the use of SST can reduce airlines' operating costs, investigating …
Voice Unbound: The Impact of Localization and Experience on Continuous Personal Voice Assistant Usage and Its Drivers
H Chahal, M Mahajan - International Journal of Human–Computer …, 2024 - Taylor & Francis
This research explores the key factors driving the continuous use of Personal Voice
Assistants (PVAs), particularly emphasising the roles of localization and experience in …
Assistants (PVAs), particularly emphasising the roles of localization and experience in …