A TCCM-Based Review of Consumer Behaviour Towards Digital Voice Assistants and Future Research Agenda

H Chahal, M Mahajan - International Journal of Human–Computer …, 2024 - Taylor & Francis
Abstract This Systematic Literature Review explores the evolving landscape of consumer
behaviour towards DVAs using the TCCM (Theory-Context-Characteristics-Methodology) …

The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product Recommendations

SBH Pias, R Huang, DS Williamson, M Kim… - Proceedings of the 6th …, 2024 - dl.acm.org
Voice Assistants (VAs) can assist users in various everyday tasks, but many users are
reluctant to rely on VAs for intricate tasks like online shop**. This study aims to examine …

Exploring Chinese passenger switching intentions toward airline self-service technology from a push–pull–mooring perspective

JC Lee - Kybernetes, 2024 - emerald.com
Purpose Airline self-service technology (SST) has attracted attention from both the academic
and aviation sectors. As the use of SST can reduce airlines' operating costs, investigating …

Voice Unbound: The Impact of Localization and Experience on Continuous Personal Voice Assistant Usage and Its Drivers

H Chahal, M Mahajan - International Journal of Human–Computer …, 2024 - Taylor & Francis
This research explores the key factors driving the continuous use of Personal Voice
Assistants (PVAs), particularly emphasising the roles of localization and experience in …