[PDF][PDF] Customer relationship management (CRM) processes from theory to practice: The pre-implementation plan of CRM system
Customer relationship management (CRM) has the potential for achieving success and
growth for organizations in the nowadays environment of extensive competition and rapid …
growth for organizations in the nowadays environment of extensive competition and rapid …
[PDF][PDF] A unified definition of CRM towards the successful adoption and implementation
ABSTRACT Attempts to define Customer Relationship Management (CRM) have been
varied and many, reflecting the diverse academic backgrounds of CRM scholars. The …
varied and many, reflecting the diverse academic backgrounds of CRM scholars. The …
The current status of customer relationship management: experience of small businesses in the Jordanian food industry
GA Al-Weshah - International Journal of Electronic …, 2019 - inderscienceonline.com
This study aims at exploring customer relationship management (CRM) in Jordanian small
food companies. More specifically, the study investigates CRM benefits, tools, and …
food companies. More specifically, the study investigates CRM benefits, tools, and …
[PDF][PDF] Cross-functional process framework for customer experience and customer relationship management: reinventing a dimension mix to value co-creation
M Aiyer, JK Panigrahi, B Das… - Journal of Advanced …, 2019 - researchgate.net
Customer Experience Management (CEM) is about how the company cares about the
customer, while Customer Relationship Management (CRM) is the view of a customer about …
customer, while Customer Relationship Management (CRM) is the view of a customer about …
[PDF][PDF] A study of the perception of the benefits of customer relationship management (CRM) system in Malaysian private hospitals
Management (CRM) Systems has been increased within organizations for the purposes of
increasing customer loyalty accompany with decreasing expenses and increasing revenues …
increasing customer loyalty accompany with decreasing expenses and increasing revenues …
[PDF][PDF] The antecedent of customer relationship management and its impact on hotels performance in Jordan
S Alshourah - Theses phd published UUM, 2012 - researchgate.net
The last decade has seen the emergence of Customer Relationship Management (CRM) as
a technique to underpin organizational performance improvement in improving customer …
a technique to underpin organizational performance improvement in improving customer …
[PDF][PDF] Critical success factors for the successful customer relationship management: a conceptual case study
A Mehta - International Journal of Business Trends and …, 2013 - papers.ssrn.com
Abstract Customer Relationship Management (CRM) technology have integrated the latest
information technology, including: internet and E-commerce, multi-media technology, data …
information technology, including: internet and E-commerce, multi-media technology, data …
[PDF][PDF] Conceptualizing Customer Relationship Management Model for Educational Institution (UTM)
In today's competitive marketplace, educational institutions are who offering courses, a
degree, and a wealthy life for alumni. It is more useful for universities to keep its graduate …
degree, and a wealthy life for alumni. It is more useful for universities to keep its graduate …
[PDF][PDF] Organisational adoption of CRM in Jordan
F Jaber - 2012 - radar.brookes.ac.uk
The primary question addressed in this research is: what are the factors affecting
organisations 'adoption of CRM? The customer relationship management system (CRM) is …
organisations 'adoption of CRM? The customer relationship management system (CRM) is …
Analisis dan perancangan sistem informasi E-Business berbasis CRM (Customer relationship management: studi kasus Cv. Cipta mahakarya
LR Wenny - 2011 - repository.uinjkt.ac.id
CV. Cipta Mahakarya merupakan sebuah home industry yang bergerak dibidang sablon
dan printing service (full service) menyediakan jasa sablon kaos manual/digital …
dan printing service (full service) menyediakan jasa sablon kaos manual/digital …