While the links between High Performance Work Systems (HPWS) and performance are
established, we extend this literature by (1) focusing on new products/services innovation …

This paper presents a comparative study on the relationship between implementing total
quality management (TQM) and organisational characteristics (size, type of industry, type of …

This study aimed to study the relationship between TQM implementation and organizational
performance from the perspective of top managers within Emirati airline companies. The …

Purpose An effective firm strategy is key to sustained financial performance, while
interactions between strategy, employee retention and top talent retention have been …

Interpersonal relationships at work are important especially for the well-being of employees.
The present study tests Positive Relational Management (PRM) and its influence on …

Business research has rarely explored service innovation for the traditionally conservative
legal industry. Using a resource-based and practice-based view blend as its theoretical …

Objective: This paper aims to review the total quality management (TQM) for modern
organisations in the digital age. Method: In this article, a systematic literature review was …

This paper aims to review the literature of Total Quality Management (TQM) and
organizational performance. Indeed, in any organization, the concept of development is …

Purpose This work analyses quality management (through the European Foundation for
Quality Management-EFQM-model) and transformational leadership in hotels in Spain …

This paper seeks to carry out an empirical comparison of the TQM Practices and Quality
Performance between manufacturing and Service Sectors in Thailand. The research was …