NLP techniques for automating responses to customer queries: a systematic review

PA Olujimi, A Ade-Ibijola - Discover Artificial Intelligence, 2023 - Springer
The demand for automated customer support approaches in customer-centric environments
has increased significantly in the past few years. Natural Language Processing (NLP) …

Transformer: A general framework from machine translation to others

Y Zhao, J Zhang, C Zong - Machine Intelligence Research, 2023 - Springer
Abstract Machine translation is an important and challenging task that aims at automatically
translating natural language sentences from one language into another. Recently …

A survey on aspect-based sentiment analysis: Tasks, methods, and challenges

W Zhang, X Li, Y Deng, L Bing… - IEEE Transactions on …, 2022 - ieeexplore.ieee.org
As an important fine-grained sentiment analysis problem, aspect-based sentiment analysis
(ABSA), aiming to analyze and understand people's opinions at the aspect level, has been …

Delta tuning: A comprehensive study of parameter efficient methods for pre-trained language models

N Ding, Y Qin, G Yang, F Wei, Z Yang, Y Su… - arxiv preprint arxiv …, 2022 - arxiv.org
Despite the success, the process of fine-tuning large-scale PLMs brings prohibitive
adaptation costs. In fact, fine-tuning all the parameters of a colossal model and retaining …

Enhancing activity prediction models in drug discovery with the ability to understand human language

P Seidl, A Vall, S Hochreiter… - … on Machine Learning, 2023 - proceedings.mlr.press
Activity and property prediction models are the central workhorses in drug discovery and
materials sciences, but currently, they have to be trained or fine-tuned for new tasks. Without …

BioBART: Pretraining and evaluation of a biomedical generative language model

H Yuan, Z Yuan, R Gan, J Zhang, Y **e… - arxiv preprint arxiv …, 2022 - arxiv.org
Pretrained language models have served as important backbones for natural language
processing. Recently, in-domain pretraining has been shown to benefit various domain …

Mvp: Multi-view prompting improves aspect sentiment tuple prediction

Z Gou, Q Guo, Y Yang - arxiv preprint arxiv:2305.12627, 2023 - arxiv.org
Generative methods greatly promote aspect-based sentiment analysis via generating a
sequence of sentiment elements in a specified format. However, existing studies usually …

BBTv2: Towards a gradient-free future with large language models

T Sun, Z He, H Qian, Y Zhou, X Huang… - arxiv preprint arxiv …, 2022 - arxiv.org
Most downstream adaptation methods tune all or part of the parameters of pre-trained
models (PTMs) through gradient descent, where the tuning cost increases linearly with the …

A survey of neural code intelligence: Paradigms, advances and beyond

Q Sun, Z Chen, F Xu, K Cheng, C Ma, Z Yin… - arxiv preprint arxiv …, 2024 - arxiv.org
Neural Code Intelligence--leveraging deep learning to understand, generate, and optimize
code--holds immense potential for transformative impacts on the whole society. Bridging the …

Large language models in the workplace: A case study on prompt engineering for job type classification

B Clavié, A Ciceu, F Naylor, G Soulié… - … on applications of natural …, 2023 - Springer
This case study investigates the task of job classification in a real-world setting, where the
goal is to determine whether an English-language is appropriate for a graduate or entry …