What makes a robot social? A review of social robots from science fiction to a home or hospital near you
Abstract Purpose of Review We provide an outlook on the definitions, laboratory research,
and applications of social robots, with an aim to understand what makes a robot social—in …
and applications of social robots, with an aim to understand what makes a robot social—in …
[PDF][PDF] User interaction with AI-enabled systems: A systematic review of IS research
The improved performance of technological capabilities in the field of artificial intelligence
(AI), including computer vision and natural language processing, makes it possible to …
(AI), including computer vision and natural language processing, makes it possible to …
Attachment and trust in artificial intelligence
Lack of trust is one of the main obstacles standing in the way of taking full advantage of the
benefits artificial intelligence (AI) has to offer. Most research on trust in AI focuses on …
benefits artificial intelligence (AI) has to offer. Most research on trust in AI focuses on …
Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention
X Lv, Y Yang, D Qin, X Cao, H Xu - Computers in Human Behavior, 2022 - Elsevier
Artificial intelligence (AI) service failures are inevitable in hospitality companies; thus, how AI
service recovery retains customers is an issue that cannot be ignored. This article focuses …
service recovery retains customers is an issue that cannot be ignored. This article focuses …
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use …
Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …
The empirical understanding of the drivers of visitors' intentions to use robots in such …
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
Purpose Artificial intelligence (AI)-based chatbots have brought unprecedented business
potential. This study aims to explore consumers' trust and response to a text-based chatbot …
potential. This study aims to explore consumers' trust and response to a text-based chatbot …
To be or not to be… human? Theorizing the role of human-like competencies in conversational artificial intelligence agents
Driven by the need to provide continuous, timely, and efficient customer service, firms are
constantly experimenting with emerging technological solutions. In recent times firms have …
constantly experimenting with emerging technological solutions. In recent times firms have …
Anthropomorphism and customers' willingness to use artificial intelligence service agents
Y Yang, Y Liu, X Lv, J Ai, Y Li - Journal of Hospitality Marketing & …, 2022 - Taylor & Francis
Previous studies provide inconsistent evidence regarding the effect of anthropomorphism on
customers' willingness to use AI service agents. This paper explains the reason by …
customers' willingness to use AI service agents. This paper explains the reason by …
Psychological, relational, and emotional effects of self-disclosure after conversations with a chatbot
Disclosing personal information to another person has beneficial emotional, relational, and
psychological outcomes. When disclosers believe they are interacting with a computer …
psychological outcomes. When disclosers believe they are interacting with a computer …
The role of human–machine interactive devices for post-COVID-19 innovative sustainable tourism in Ho Chi Minh City, Vietnam
In this research article, we aim to study the proposed role of human–machine interactive
(HMI) technologies, including both artificial intelligence (AI) and virtual reality (VR)-enabled …
(HMI) technologies, including both artificial intelligence (AI) and virtual reality (VR)-enabled …