The changing role of the health care customer: review, synthesis and research agenda | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

The present article develops an argument that conceptualizing the customer journey as a
complex system provides both a systematic portrayal of the complex and holistic nature of …

Purpose The purpose of this paper is to theoretically articulate and empirically test an
integrated model of capability antecedents and performance outcomes of servitization …

Purpose This paper aims to conceptualize and characterize service ecosystems, addressing
calls for research on this important and under-researched topic. Design/methodology …

Purpose The purpose of this paper is to identify and analyze the interactions among different
readiness factors for implementing agility in healthcare organization. Total interpretive …

Purpose The purpose of this paper is to examine the relationship between product
customization and servitization strategies, specifically the relationship between product …

Purpose The purpose of this paper is to explore the role of context in service innovation by
develo** a conceptual framework that illuminates the key elements and trends in context …

Customer process management: A framework for using customer-related data to create
customer value | Emerald Insight Books and journals Case studies Expert Briefings Open …

Purpose Health-care supply chains must focus on efficient deployment of resources for
ensuring optimal supply chain performance. With efficient supply chain (SC) performance …

Purpose Services are highly important in a world economy which has increasingly become
service driven. There is a growing need to better understand the possibilities for, and …