The study proposes a comprehensive model framework, Online Customer Experience-
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …

With the outbreak of COVID-19, contact tracing is becoming a used intervention to control
the spread of this highly infectious disease. This article explores an individual's intention to …

This study aims to explore the environmental sustainability intentions of family-owned
businesses in Fiji. We developed a conceptual model that extends the theory of planned …

The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …

Raising environmental awareness and product development are two separate and costly
investments that many small and medium-sized fashion businesses cannot afford to achieve …

Purpose This paper aims to identify factors that influence customers' panic buying behavior
during the COVID-19 pandemic. Design/methodology/approach A self-administered …

Value co-creation has become an essential strategy in business that encourages customer
involvement in creating products that meet customer demands and have superior value …

Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …

Purpose This study investigates impulse buying as a consumer behaviour outcome in
omnichannel retail through the stimulus-organism-response (SOR) theory. For such, the …

With the increase in consumer awareness of sustainability and diversified retailer brands,
the conceptualizations and dimensions of brand loyalty are changing. Existing research …