Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Robots and artificial intelligence (AI) technologies are becoming more prominent in the
tourism industry. Nowadays, consumers are faced with multiple options involving both …
tourism industry. Nowadays, consumers are faced with multiple options involving both …
COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics
HS Jung, YS Jung, HH Yoon - International journal of hospitality …, 2021 - Elsevier
COVID-19 has caused an unprecedented crisis in all industries around the world. This study
sought to verify that job insecurity, as perceived by deluxe hotel employees, significantly …
sought to verify that job insecurity, as perceived by deluxe hotel employees, significantly …
Impacts of the COVID-19 pandemic on employees' work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on
the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived …
the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived …
How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences
This study sought to examine the impacts of the global coronavirus pandemic on hotel
employees' perceptions of occupational stressors and their consequences. Paired t-tests …
employees' perceptions of occupational stressors and their consequences. Paired t-tests …
[HTML][HTML] A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce
Despite the “perfect storm” of older employees leaving the workforce and younger hospitality
employees entering the hospitality industry, there has not been a single study in the …
employees entering the hospitality industry, there has not been a single study in the …
Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support
JC Cheng, O Yi - International Journal of Hospitality Management, 2018 - Elsevier
Given the pivotal role of job crafting in the hospitality industry, this study investigates the
relationship of job crafting to job satisfaction and the mediating effect of job burnout along …
relationship of job crafting to job satisfaction and the mediating effect of job burnout along …
Job satisfaction research in the field of hospitality and tourism
Purpose This study aims to conduct an overview of previous studies on job satisfaction,
particularly its determinants and outcomes, and the research objectives, main themes and …
particularly its determinants and outcomes, and the research objectives, main themes and …
Role stress and turnover intention of front-line hotel employees: the roles of burnout and service climate
B Wen, X Zhou, Y Hu, X Zhang - Frontiers in psychology, 2020 - frontiersin.org
High turnover rate represents one of the most significant challenges the hotel industry faces.
High turnover rates mean labor shortages, resulting in high costs of recruiting, staffing and …
High turnover rates mean labor shortages, resulting in high costs of recruiting, staffing and …
The mediating role of psychological distress between ostracism, work engagement, and turnover intentions: An analysis in the Cypriot hospitality context
Drawing on the conservation of resources and job-demands resource theories, this study
proposes and tests psychological distress as an underlying mechanism mediating the …
proposes and tests psychological distress as an underlying mechanism mediating the …
Supervisor support and turnover in hotels: does subjective well-being mediate the relationship?
Supervisor support and turnover in hotels: Does subjective well-being mediate the relationship?
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …