The growing phenomenon of government social media requires better informed and more
complex studies, but all beginning with a clearer understanding of the current research …

The desired e-government potentials and its shortcomings in reality are key reasons why e-
government has become a major topic of interest to academics and practitioners, leading to …

In this paper, we argue that our understanding of the concept of 'e-service'is incomplete and
that this inadequate understanding blurs important differences between distinct types of …

Different definitions, frameworks and dimensions have been proposed in the literature to
identify the best pathways for the development of government websites. Using these …

Purpose The purpose of this paper is to summarize the literature of electronic government
frameworks and models to identify various constructs and their relationship to measure the …

Although digital interfaces are increasingly pervading public administration, little is known
about how replacing face‐to‐face interaction with digital interfaces affects citizens' …

In light of the increasing importance of citizen-centricity in public services, one approach
technologically advanced public organizations take is to integrate proactivity into their …

Despite its increasing importance and beneficial outcomes, e-government still has not been
fully implemented. Previous literature has scarcely been able to provide a holistic …

Taking the case of the “one‐stop” e‐government initiative in Rwanda, the present study aims
to find out how the “one‐stop” e‐government initiative is monitored at different government …

The education sector is at high risk for information security (InfoSec) breaches and in need
of improved security practices. Achieving data protections cannot be through technical …