Towards a conceptual development of industry 4.0, servitisation, and circular economy: A systematic literature review
Industry 4.0 (I4. 0) technologies have been highlighted in recent literature as enablers of
servitisation. Simultaneously, businesses are advised to implement a circular economy (CE) …
servitisation. Simultaneously, businesses are advised to implement a circular economy (CE) …
Effects of service quality and customer satisfaction on loyalty of bank customers
Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …
The role of industry 4.0‐enabled data‐driven shared platform as an enabler of product‐service system in the context of circular economy: A systematic literature review …
S Atif - Business Strategy & Development, 2023 - Wiley Online Library
The integration of innovative technologies creates a circular economy (CE) system that
enhances the value and legitimacy of their trade. Recently, many global industries have …
enhances the value and legitimacy of their trade. Recently, many global industries have …
[HTML][HTML] Towards an understanding of business intelligence and analytics usage: Evidence from the banking industry
This study investigates the factors influencing the usage of Business Intelligence and
Analytics (BIA) in the banking industry sector. Furthermore, it explores the moderating …
Analytics (BIA) in the banking industry sector. Furthermore, it explores the moderating …
Digital banking in Northern India: The risks on customer satisfaction
The widespread use of digital technologies and the current pandemic (COVID) have fueled
the need and call for digital transformation in the banking sector. Although this has various …
the need and call for digital transformation in the banking sector. Although this has various …
[HTML][HTML] Does circular economy knowledge matter in sustainable service provision? A moderation analysis
Research has shown that achieving sustainable advantage requires building organisational
competencies and dynamic capabilities. It has therefore become imperative to extend the …
competencies and dynamic capabilities. It has therefore become imperative to extend the …
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …
Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness
Q Zhang, SK Ariffin, C Richardson, Y Wang - Journal of Retailing and …, 2023 - Elsevier
The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …
customer retention a crucial issue for mobile payment service providers. This study …
Antecedents of customer loyalty at telecomm sector.
Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …
factors and marketing efforts that may cause a change in purchasing behavior. Customer …
Economic business sustainability and strengthening human resource capacity based on increasing the productivity of small and medium enterprises (SMES) in …
The dynamics of urban development coupled with economic growth have contributed
positively to the development of small and medium enterprises (SMEs). Optimizing the …
positively to the development of small and medium enterprises (SMEs). Optimizing the …