Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

In tandem with a surge of public interest in authenticity, there is a growing number of
empirical studies on individual authenticity in work settings. However, these studies have …

The prime goal of this study is to analyze the impact of intrinsic rewards on the performance
of an employee. It also focuses on the role of motivation of the employee as an intervening …

Emotions are an elemental part of life-they imbue our existence with meaning and purpose,
and influence how we engage with the world around us. But we do not just feel our own …

The slow and inadequate environmental performance of higher education institutions is
attracting the consideration of researchers toward a behavioral change of teachers and …

The past four decades of scholarship on emotional labor—the regulation of feelings and
expressions performed to fulfill interpersonal work role expectations—has transformed our …

This article reviews the service management and marketing literature on managing people
with a particular emphasis on managerial relevance. This review explores the market and …

This paper meta-analytically investigates a theoretical framework of emotional labour and its
antecedents and outcomes in the hospitality and tourism literature with 57 correlation …

Customer service is a central feature of the service context. As service research has evolved
into a burgeoning multidisciplinary field, management scholars have developed an …

This is a meta-analysis of emotional intelligence (EI) and Dark Triad traits. EI is significantly
and negatively related to Machiavellianism (overall EI:=− 0.29; ability EI:=− 0.31; trait EI …