Reliability, which is concerned with whether something performs as it should, is well‐
accepted as an important part of any scientific research, with recognised methods for …

Abstract Machine learning offers promising capabilities to improve administrative
procedures. At the same time, adequate training of models using traditional learning …

Public organizations rely on legal regulations because the regulations specify the services
that public organizations offer. To cope with the complexity of their services and information …

Background: There is a long tradition of writing about future work in research papers, and
information systems design science research (IS DSR) is no exception. However, there is a …

ID cards, public transport tickets, and diplomas are examples of credentials that society has
established as a means to provide trustworthy information to others. In the digital world, the …

The digitalisation of public administration is a process aimed at improving access to goods
and services. The demand for facilitating access to services, in particular public services …

This paper investigates the influence of algorithms on the administrative processes within
public organizations, utilizing the foundational theory of formalization from Walsh and Dewar …

Legal regulations and conceptual models are important for public organizations. Conceptual
models are means for complexity reduction in the design and customization of information …

In the course of digitalization, governments increasingly aim at improving service quality for
their users. To support this aim, government proactivity is considered a suitable approach …

This paper investigates the influence of algorithms on the administrative processes within
public organizations, utilizing the foundational theory of formalization from Walsh and Dewar …