Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail
Abstract Artificial Intelligence enabled Virtual Assistants (VAs) are evolving rapidly, offering
promising opportunities to provide personalized shop** assistance and 24/7 frontline …
promising opportunities to provide personalized shop** assistance and 24/7 frontline …
Travel app shop** on smartphones: understanding the success factors influencing in-app travel purchase intentions
Purpose With the diffusion of innovation theory (DOI) and theory of planned behaviour (TPB)
as the guiding theoretical perspectives, this research aims to identify the factors motivating …
as the guiding theoretical perspectives, this research aims to identify the factors motivating …
On habit and organizing: a transactional perspective relating firms, consumers, and social institutions
Habits and routines are foundational to several organizational theories. Considering
organizational members to be predominately employees, established habit-based models …
organizational members to be predominately employees, established habit-based models …
Translating strategy into action: The importance of an agile mindset and agile slack in international business
There is growing recognition that agility, the ability to respond quickly, is essential for
international business (IB) in times of daunting challenges. Drawing on the resource-based …
international business (IB) in times of daunting challenges. Drawing on the resource-based …
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
DH Lee - Asia Pacific Journal of Marketing and Logistics, 2023 - emerald.com
Purpose In line with rapidly develo** digitalized marketing technologies, extended service
quality has been actively investigated in the exhibition industry. The importance of distinct …
quality has been actively investigated in the exhibition industry. The importance of distinct …
The role of customer relationship vulnerability in service recovery
The effectiveness of service recovery initiatives has primarily been explained by exchange
theories implicitly assuming that the customer desires beneficial relationships. The present …
theories implicitly assuming that the customer desires beneficial relationships. The present …
Effects of inertia and switching costs on customer retention: a study of budget hotels in China
Z Li, M Long, S Huang, Z Duan, Y Hu… - International Journal of …, 2023 - emerald.com
Purpose This paper aims to examine the effect of consumer inertia–a tendency to adhere to
prior purchase decisions despite the existence of preferable alternatives–on the …
prior purchase decisions despite the existence of preferable alternatives–on the …
Dissecting behavioral inertia in sha** different resident participation behaviors in neighborhood regeneration: A quantitative behavioral experiment
Research on resident participation in neighborhood regeneration provides valuable insights
for urban policymakers in environmental governance. While previous studies have …
for urban policymakers in environmental governance. While previous studies have …
[HTML][HTML] Why do people avoid and postpone the use of voice assistants for transactional purposes? A perspective from decision avoidance theory
Consumers increasingly adopt artificial intelligence (AI) enabled voice assistants (VAs) for
transactional and non-transactional uses due to these devices' inherent affordances, such …
transactional and non-transactional uses due to these devices' inherent affordances, such …