The purpose of this case study was to analyse a healthcare service facility, Thai Medical
Centre (TMC), by applying lean thinking for system-wide process improvement and …

Despite the maturity of the mobile market in most developed countries, there is untapped
market opportunity reported in the African continent in general, and Ethiopia, which …

Objective To develop and validate the Readiness for Implementation Model (RIM). This
model predicts a healthcare organization's potential for success in implementing an …

The aim of this study is to develop proposed typologies of traditional and electronic banking
operations strategy. The literature was revised to identify the typologies components and …

One of the important extensions of the classical resource allocation problem is integrated
resource allocation and routing problem with time window (IRARPTW). IRARPTW problem …

Systemising services is of high importance as it provides a basic framework for using and
comparing approaches within service management and engineering. However, existing …

The aim of this study is to identify the most successful operational strategies in attracting
customers to deal with particular service provider in Jordan during the period 2000 to 2011 …

Resource allocation (RA) involves the distribution and utilisation of available resources in
the system. Because resource availability is usually scarce and expensive, it becomes …

Postal service organisation is among the most important service organisations of any
country that providing the customers with proper services leads to their satisfaction. As the …

The aim of this paper is to identify the best practices in traditional and electronic banking
operations strategy in develo** economies over the period 1999 to 2008, Jordan is used …