Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa
Purpose This study aims to explore the relationship between the objectives of Islamic
banking, customer satisfaction and customer loyalty in the South African context. Diving …
banking, customer satisfaction and customer loyalty in the South African context. Diving …
The role of religious norms, trust, importance of attributes and information sources in the relationship between religiosity and selection of the Islamic bank
Purpose This paper aims to examine the assumption used in previous studies that all
Muslims adopt and believe the same law on the prohibition of bank interest and to …
Muslims adopt and believe the same law on the prohibition of bank interest and to …
The impact of customer service quality on customer satisfaction in Islamic banking
MA Janahi, MMS Al Mubarak - Journal of Islamic Marketing, 2017 - emerald.com
The impact of customer service quality on customer satisfaction in Islamic banking | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
[PDF][PDF] A critical literature review for Islamic banks selection criteria in Malaysia
FAM Nawi, AS Yazid, MO Mohammed - International Business …, 2013 - academia.edu
Islamic banking initially established to cater for the needs of Muslims customers, as Muslims
are obliged to obey the Shari'ah principles (Islamic Jurisprudence) in all aspects of life …
are obliged to obey the Shari'ah principles (Islamic Jurisprudence) in all aspects of life …
Quality and image of banking services: a comparative study of conventional and Islamic banks
Purpose Bank customers' perceptions of service quality and service image of Islamic banks
may differ from those of conventional banks. The purpose of this paper is to examine the …
may differ from those of conventional banks. The purpose of this paper is to examine the …
Marketing Islamic financial services: A review, critique, and agenda for future research
Islamic finance has experienced rapid growth globally, surpassing the USD 2 trillion mark in
2017. As a result, the literature related to Islamic finance and banking is rather rich. Despite …
2017. As a result, the literature related to Islamic finance and banking is rather rich. Despite …
CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks
Purpose This paper aims to examine a model that uses customer service quality as an
intervening mechanism in the relationship between customer relationship management …
intervening mechanism in the relationship between customer relationship management …
[PDF][PDF] Does Islamic banking matter for economic growth in Bangladesh
Islamic banking started three decades ago in Bangladesh and was expected to have a
significant relationship and contribution towards the economic growth of the country. This …
significant relationship and contribution towards the economic growth of the country. This …
Malaysian consumers' preferences for Islamic banking attributes
Purpose–The purpose of this paper is to shed light on the preferences of Malaysian banks'
customers for Islamic banking attributes. Design/methodology/approach–The paper uses …
customers for Islamic banking attributes. Design/methodology/approach–The paper uses …
Relationship between capital, risk and efficiency: A comparative study between Islamic and conventional banks of Bangladesh
MD Miah, K Sharmeen - International Journal of Islamic and Middle …, 2015 - emerald.com
Purpose–This paper aims to investigate the relationship between capital risk and efficiency
of Islamic and conventional banks operating in Bangladesh. In this pursuit, the research …
of Islamic and conventional banks operating in Bangladesh. In this pursuit, the research …